Once you’ve chosen your system, you should work with
your partner to develop an implementation plan. This plan
should extend beyond just your hardware and software purchases.
Your plan should also include:
| 1. |
An evaluation of your current processes and how
the voice solution can improve them. This is a very
important step. Your vendor should take the time to understand
your business goals and how your operation works today. They
should want to walk your warehouse floor and speak with your
associates who are performing the tasks that will be automated. |
| 2. |
A plan to train your associates to ensure
that they are comfortable and confident in the use of the
system. |
| 3. |
A roll-out plan for additional shifts
or warehouses, as needed. |
| 4. |
A support plan to ensure that questions
and problems are dealt with quickly and correctly. You should
select a primary contact point (perhaps per shift if needed)
for your system and make sure that he/she understands how
to work with your vendor for support. |
| 5. |
A timeline for implementation to ensure
that you meet your ROI and customer satisfaction goals. |
Learn how we implement Jennifer at our customer sites by
contacting us today.
:
:
