Solutions | Voice Directed Applications

Mobile Work Beyond Voice Picking

Whether it’s called voice picking or pick by voice, Jennifer voice-directed applications by Lucas are a proven solution for improving distribution center operations across industries. While traditional voice picking systems merely voice-enable existing paper or RF-based workflows, Lucas incorporates flexible, configurable process flows that combine voice recognition with barcode scanning and other input or display tools. Whether Jennifer communicates directly with your WMS, or with a Lucas Work Execution Server, our voice-directed solutions deliver bigger improvements in efficiency, productivity, and inventory accuracy, and larger reductions in shipping errors.

Designed for Efficiency and Ease of Use

Voice-directed sortationAll of our voice-directed solutions use Jennifer Mobile, which is configured to offer optimal efficiency and ease of use across all warehouse tasks, not just voice picking. And since the experience of users is critical, Jennifer applications utilize recorded human prompts rather than synthesized computer speech, enhancing  user acceptance and ease of use. All Jennifer applications also include the Lucas Serenade speech recognition platform, the industry’s best, most robust speech recognition technology for industrial environments.

Jennifer communicates with warehouse associates through a headset and the voice-enabled mobile computer of your choice – including rugged smartphones or other wearable devices. She tells workers where to go and what to do in a friendly, easy to understand voice, and users speak to Jennifer to confirm their activities. Serenade recognizes and interprets the users’ spoken responses, in multiple languages, regardless of accents and background noise.

WMS Integration Options

Jennifer offers more than just a friendly human voice and unbeatable speech recognition. For DCs with a robust, modern WMS, Jennifer Mobile can include standard, direct integration with an existing system. For DCs looking to extend or enhance the capabilities of existing IT systems, the Lucas Work Execution Server and Engage Management Dashboard allow you to create highly efficient new processes without extensive updates or changes to your current systems. For example, if your WMS does not support flexible order batching, Lucas can provide this capability, so you don’t have to change your back-end to get the benefits of voice-directed batch picking. In addition, Engage provides a rich set of real-time reporting and management tools that help managers better manage their operations. Whether you choose a direct or server-based solutions, the Lucas Application Integration framework simplifies integration using standard system interfaces.

Optimized for Efficient Picking and Other Operations

Every Lucas solution incorporates best practices gained from thousands of users at hundreds of warehouses and distribution centers. And since every DC is different, our work execution solutions are designed to adapt to different processes and can support a variety of configurable voice directed workflows, including the flexible use of barcode scanning and other data capture technologies. Jennifer’s voice dialogue can be tailored to your needs to maximize the productivity and accuracy of your warehouse staff, giving you a bigger, faster ROI from voice. To ensure the ideal fit, Lucas Systems follows a collaborative implementation approach that focuses on ease-of-use for users and overall process optimization for your DC.

Improved Work Management and Insight

When using the Lucas Work Execution Server, you are able to further enhance your existing inventory, order and work management systems, and, through the Engage Management Dashboard, give DC managers and front-line supervisors improved insight and control over operations. With Engage you can view and manage workflow, users, exceptions and system configurations. By applying the latest web technology, we give managers the ability to configure and change how they view information, resulting in a flexible, productive, and easy-to-use system. In addition, managers can use their smartphones and other mobile devices to access information.

Key Work Execution Capabilities

Configurable Assignment Creation

Using configuration rules, the Lucas Work Execution Server can group and manage customer orders in different ways for different warehouse areas, groups of users, or order types, based on pre-defined business rules that can be managed by on-site personnel.

Flexible Work Distribution

Picking, replenishment and other work assignments may be pushed to users, pulled by user (i.e., voice user will request a specific customer order, etc.), or a combination. Managers can also manage the priority and distribution of work via Engage.

Real-Time Exception and Process Management

Through Engage, managers have real-time insight into the status of work, with visual dashboards highlighting work completion, in-process and available by area and/ or process. Exception tracking and real-time alerts allow supervisory staff to address issues as they arise, improving responsiveness and overall efficiency.

Detailed Productivity and User Management

Engage gives managers immediate, up to the minute productivity information by user, process and work area. This data can be used as is or integrated with an external Labor Management System.