Meet Jennifer VoicePlus

More Than Just a Pretty Voice and More Than Just Voice Picking

Jennifer™ is the voice and name of the Lucas voice picking and warehouse logistics solution, Jennifer VoicePlus. Jennifer communicates with warehouse associates through a headset and the voice-enabled mobile computer of your choice. The system uses information from your host or warehouse management system (WMS) to create a two-way conversation with warehouse workers. Jennifer tells workers where to go and what to do, and users speak to Jennifer to confirm their activities. Our industry-best speech recognition platform - Serenade - recognizes and interprets the users' spoken responses, in multiple languages, regardless of accents and background noise.

Read our White Paper on speech recognition technology (pdf).

Jennifer VoicePlus offers more than just a friendly human voice and unbeatable speech recognition. For DCs with a robust, modern WMS, the Jennifer VoicePlus ClientDirect solution provides standard, direct integration with an existing system, minimizing implementation time and cost. For DCs looking to extend or enhance the capabilities of existing IT systems, the Jennifer VoicePlus Application Suite allows you to create highly efficient new processes without extensive updates or changes to your current systems. For example, if your WMS does not support flexible order batching, Jennifer VoicePlus can provide this capability, so you don't have to change your back-end to get the benefits of voice-directed batch picking. In addition, Jennifer's Engage Management Services Console - a Web-based management dashboard included as a key component of the Application Suite -  provides a rich set of real-time reporting and management tools that help managers better manage their operations.

Diagram of Jennifer voice-directed warehouse operations applications

Optimized for Efficient Picking and Other Operations

Every Jennifer VoicePlus solution incorporates best practices gained from thousands of voice users at hundreds of warehouses and distribution centers. And since every DC is different, Jennifer is designed to adapt to different processes and can support a variety of configurable voice directed workflows, including the flexible use of barcode scanning and other data capture technologies. Jennifer's voice dialogue can be tailored to your needs to maximize the productivity and accuracy of your warehouse staff, giving you a bigger, faster ROI from voice. To ensure the ideal fit, Lucas Systems follows a collaborative implementation approach that focuses on ease-of-use for users and overall process optimization for your DC. 

The video clip below shows one example of a voice-directed batch picking process, in this instance for direct to consumer fulfillment. See examples of how other warehouses are using Jennifer.

Improved Work Management and Insight

The Jennifer VoicePlus Application Suite enhances existing inventory, order and work management systems, giving DC managers and front-line supervisors improved insight and control over operations. Through the Engage Management Services Console, you can view and manage workflow, users, exceptions and system configurations. By applying the latest Web technology, we give managers the ability to configure and change how they view information, resulting in a flexible, productive, and easy-to-use system. In addition, managers can use their smartphones and other mobile devices to access information via the Mobile Engage app.

  • Configurable Assignment Creation.
    Jennifer can group and manage customer orders in different ways for different warehouse areas, groups of users, or order types, based on pre-defined business rules that can be managed by on-site personnel.

  • Flexible Work Distribution.
    Picking, replenishment and other work assignments may be pushed to users, pulled by user (i.e., voice user will request a specific customer order, etc.), or a combination. Managers can also manage the priority and distribution of work via the Web-based Engage MSC.

  • Real-Time Exception and Process Management.
    Through Engage, managers have real-time insight into the status of work, with visual dashboards highlighting work completion, in-process and available by area and/ or process. Exception tracking and real-time alerts allow supervisory staff to address issues as they arise, improving responsiveness and overall efficiency.

  • Detailed Productivity and User Management.
    Jennifer gives managers immediate, up to the minute productivity information by user, process and work area. This data can be used as is or integrated with an external Labor Management System.


Want to learn more about Jennifer?
Contact us to schedule a Web-based demo