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Our approach to working with customers is simple: to support your needs and your team’s requirements.

We take special pride in delivering the best solution for your business, tailored to the realities of your workforce and facility. That starts with our people, their expertise, and the way we work with customers.

Every Lucas employee spends significant time in a DC to understand how our software will affect the daily routines of the workers and managers who rely on us to get their jobs done. That includes the Lucas software developers building and maintaining our software;, the support engineers who answer customer calls seven days a week; and the project teams who work directly with customers to deliver solutions on time.

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Home » Company » How we work

Our approach to working with customers is simple: to support your needs and your team’s requirements.

We take special pride in delivering the best solution for your business, tailored to the realities of your workforce and facility. That starts with our people, their expertise, and the way we work with customers.

Every Lucas employee spends significant time in a DC to understand how our software will affect the daily routines of the workers and managers who rely on us to get their jobs done. That includes the Lucas software developers building and maintaining our software;, the support engineers who answer customer calls seven days a week; and the project teams who work directly with customers to deliver solutions on time.

Contact Us

The Lucas difference

We’re about more than technology. We bring DC process expertise.

Lucas process experts take the time to understand the “hows” and “whys” of your operation before making any conclusions about your technology needs. We talk to the managers, hourly associates, and IT staff who are directly responsible for your success. And we partner with your team to identify optimizations that can give you a competitive edge.

We understand how even small configuration changes can make a big difference: in ease of use, in accuracy, and in productivity. Likewise, we appreciate how employing the right technology, and proven, reliable hardware and software makes life easier for users and less stressful for your IT staff.

JenniferTM is more than just a voice. Our our technology is built for people.

In 1998, Jennifer intelligence was a breakthrough as the voice and brain behind our warehouse solutions. That was long before Alexa and Siri. And since then, Jennifer has only gotten smarter.

Today, Jennifer includes a variety of AI and machine learning technologies all of which ensure our voice and warehouse optimization solutions deliver for every member of your team.

  • Our industry-best speech recognition optimizes the experience of voice-users on the warehouse floor
  • Lucas travel optimization algorithms save steps for workers and reduce overall labor costs
  • Our machine learning technology gives managers insights they need to better manage inventory and resources
  • Our adaptable, modular software complements your current systems whether on-premises or in the cloud, minimizing change and risk for your IT and operations team

How it all works for you

What we believe. And how it works for you.

Details how customer success is Lucas’s measure of success. That we believe technology is just part of the solution. And that Lucas won’t saddle your operation with proprietary solutions that are usually more difficult and expensive to adapt and upgrade.

Since 1998, we’ve worked with hundreds of companies to ensure that they get the results they expect from our solutions.

  • We measure our success based on the achievements of our customers and their trust in us as a partner
  • We understand that technology is a means to an end, and that process design often makes a bigger difference in your results
  • Even we can’t do it all, so we partner with other industry leaders to bring you the best solution and the best value

See how our innovations become your competitive advantages

We’ve delivered innovative warehouse optimization and voice solutions for hundreds of distribution centers. Here are a few of our favorite stories.

Baptist Health

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Increase in Productivity

Ace Endico

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Reduction in new user training

Apex Tool Group

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Reduction in picking errors
READ MORE CUSTOMER STORIES

Ready to optimize?

Let’s turn your distribution operation into a competitive advantage, together.

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