1) After selecting Lucas, the first step in the implementation process was an engineering study, in which a team of Lucas engineers visited the DC and worked with supervisors and other personnel to document current processes and systems and develop a preliminary functional design for the new picking system.
2) As the Lucas-Pet Supermarket team completed system configuration, integration with the Pet Supermarket WMS, and testing, DC managers and supervisors were preparing DC associates for the move to voice. Says Whetsel, “We told them we weren’t doing this to reduce the number of people. We wanted to be able to grow with our existing warehouse space and workers.”
3) The Lucas implementation team then went on site for final testing, installation and training. The Lucas team included individuals from the original study team, providing continuity from start to finish. They trained the Pet Supermarket managers, supervisors and team leads, both on Engage, as well as the Lucas voice-picking application which was installed on rugged lightweight Motorola MC3000 mobile computers.