Unlike consumer speech recognition systems, industrial solutions require near-perfect recognition accuracy, even in a noisy environment with a widely diverse user population. To meet these demands, every Lucas Move mobile application includes the Serenade Speech Recognition Platform. Serenade ensures users are understood quickly and accurately, every time they speak.
Speech recognition accuracy is critical to user adoption and efficiency. If a warehouse worker using a voice picking system has to repeat him- or herself, or if the speech recognizer mis-recognizes commands, the user’s productivity suffers. Equally important, recognition errors frustrate users and can lead to worker resistance to using the technology.
From a dollars and cents perspective, every five percent difference in recognition accuracy – 99% accuracy versus 94%, for example – translates into 2-6 minutes of productivity benefit per user per day (depending on pick rates and other factors). While the individual time benefit of better accuracy is small, the cumulative benefit for operations with large numbers of users is significant.
Serenade incorporates the latest advances in speech recognition technology with additional noise filtering and audio processing technologies to ensure near-perfect recognition in harsh industrial settings.
Efficient and accurate fulfillment is not just critical, it is lifesaving. Direct Relief implemented the Lucas solution to assist them in the distribution of medical supplies for emergency relief. We are very proud to partner with Direct Relief in accomplishing their wonderful mission.
Interested in seeing how much you could save if you implemented a Lucas solution? Check out our savings calculator.