The Client and The Ask
The Container Store is the original storage and organization store, with retail stores throughout the US and a growing online channel. Store replenishment and direct to consumer fulfillment is done at a single, centrally located DC at the company’s headquarters in Coppell, Texas. As part of a larger warehouse systems overhaul, The Container Store installed the Lucas Mobile Work Execution Solution to help improve efficiency, safety and accuracy. Like many other companies, The Container Store decided to move to voice-directed solutions before upgrading their WMS in order to get the immediate operational advantages of voice.The company has since upgraded both their LMS and WMS, with no impact on warehouse employees working with Lucas mobile applications featuring Jennifer.