The Container Store Promotes Their Employee-First Culture With Lucas
Through their legacy WMS, The Container Store was using RF scanners to pick orders both for store replenishment and direct fulfillment. The process was cumbersome and also raised safety concerns as employees were required to look down at screens and handle scanners in busy warehouse aisles. In keeping with the Container Store’s employee-first culture, warehouse employees chose the Lucas solution to improve efficiency and safety for workers, while driving further improvements in shipping accuracy.
About The Container Store
The Container Store is the original storage and organization store, with retail stores throughout the US and a growing online channel. Store replenishment and direct to consumer fulfillment is done at a single, centrally located DC at the company’s headquarters in Coppell, Texas.
“Distribution Center employees preferred Jennifer’s human voice, the easy, five minute voice training process, and the rich voice-enabled help functions. We also liked the ability to tailor what the user hears, not just for ease of use and efficiency, but also to keep things fun and interesting.”
The Lucas Solution
The Lucas solution includes unique AI-based optimization that is embodied in Jennifer™, the brains, voice and orchestration engine of the solution.
Voice-directed mobile applications for store replenishment (case and bulk picking) and direct fulfillment (batch piece picking to cart).
The Lucas management console provides assignment and task management, system configuration, and management reporting.
The solution integrates with legacy WMS and LMS packages, and with a new Manhattan WM system.
The Results
Improved net warehouse productivity 10-15% within 6 weeks
Reduced picking set up time
Reduce new employee training and ramp up time
Employees love working with Jennifer™
Reduced safety concerns have detailed productivity metrics before Lucas)
