The management console can import and manage work assignments defined by a WMS, but for DCs looking to reduce travel and improve efficiency, it allows you to group and manage customer orders and work assignments in different ways for different warehouse areas, groups of users, or order types, based on pre-defined business rules. For example, managers can create higher-pick densities and different picking workflows for slow or fast-moving items without changing WMS workflows. And the assignment creation rules can be managed by on-site personnel, rather than IT staff (the rules are managed using the management console).
The management console provides multiple means for distributing work to employees, and coordinates tasks among employees through our mobile applications. Picking, replenishment and other work assignments may be pushed to users, pulled by user (i.e., voice user will request a specific customer order, etc.), or a combination of the two, and the console also allows work to be passed and completed by multiple people. It also manages task interleaving, real-time exception processing (such as updating pick assignments based on stock outs), and pre- and post-assignment label printing, among others.
Supervisors can manage the priority of work, allocate assignments to specific users, and hold or release available work to balance work across a DC.
The console is also used to manage user, workflow and system configurations, such as assignment creation rules. Supervisors also use it to manage and update basic components of the Lucas mobile application workflow (such as Jennifer's language, item and location verification methods, data capture requirements, etc.). These configuration tools allow managers and supervisors to adapt their processes to changing requirements without IT involvement.
Managers have real-time insight into the status of work, with visual dashboards highlighting work completion, in-process and available by area and/or process. Exception tracking and real-time alerts allow supervisory staff to address issues as they arise, improving responsiveness and overall efficiency.
The console gives managers immediate, up to the minute performance information by user, process and work area. All productivity data can be used as is or integrated with an external Labor Management System. For DCs with defined performance standards and productivity rates, the Lucas Speedometer allows managers to provide productivity alerts to users via Jennifer and the Lucas mobile applications. Likewise, workers can ask Jennifer their current productivity.
“The previous average picking rate in the LUM area was 50-56 lines per hour (LPH). Today it is 100-110. That is a 100% improvement, and in bulk picking, the number is about 20 percent.”
-Dale Adamson, AVP of Logistics and Distribution