Baptist Health Improves Warehouse Operations Without A New WMS​ ​

Like other U. S. integrated delivery networks (IDNs), Baptist Health adopted a self-distribution strategy with a central Distribution Center serving its facilities. Shortly after starting up a new 157,000 square foot DC in 2014, operations and IT teams at Baptist implemented Lucas to improve manual material handling processes, but not replace PeopleSoft as their system of record.
Baptist Health South Florida
Baptist Health South Florida

About Baptist Health

Baptist Health South Florida is an internationally recognized healthcare network with 10 hospitals, more than 100 physician practices, and outpatient facilities spanning four counties from Palm Beach to the Florida Keys.
"If anyone is looking to keep their current system of record for inventory, the Lucas solutions lets you do that. We got 70% of what we wanted in a new WMS with Lucas, but at 1/8 of the cost."
Baptist Health South Florida
Dale Adamson
AVP of Logistics and Distribution

The Lucas Solution

• The Lucas solution includes unique AI-based optimization that is embodied in Jennifer™, the brains, voice and orchestration engine of the solution.
• The Lucas system uses order, inventory and task information from PeopleSoft, and Jennifer™ prioritizes the orders and organizes work assignments based on rules configured for Baptist’s needs.
• Through the management console supervisors and managers have real-time visibility into work in process, exceptions, and employee productivity.
• Lucas uses location, priority and other relevant factors to calculate which orders should be grouped together to maximize pick density and minimize travel.
• Workers use voice-directed mobile applications for hands-free putaway, replenishment, cross docking, cycle counting and picking.
• Lucas solution engineers also conducted an engineering and design study which identified changes to warehouse layout and processes to increase productivity.
Warehouse Optimization
Lucas management console

The Results

• Picking accuracy has increased to 99.99%
• Bulk picking productivity has improved 20%
• Inventory accuracy improved 20-30% by location
• With Lucas 8-10 employees can do the work of 12-14 employees who used the old paper based system.
• Picking productivity has doubled in the main piece-picking area of the DC, which accounts for 80% of picking.
• Hospital deliveries arrive 1-2 hours earlier and are more predictable.
"What it used to take 12-14 people to pick in one shift, we can now do with 8-10 people. The previous average picking rate in the LUM area was 50-56 lines per hour (LPH). Today it is 100-110. That is a 100% improvement, and in bulk picking, the number is about 20 percent."
Baptist Health South Florida
Dale Adamson
AVP of Logistics and Distribution

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