Baptist Health South Florida is an internationally recognized healthcare network with 10 hospitals, more than 100 physician practices, and outpatient facilities spanning four counties from Palm Beach to the Florida Keys. Like other U. S. integrated delivery networks (IDNs), Baptist Health has adopted a self-distribution strategy with a central Distribution Center serving its facilities. Shortly after starting up a new 157,000 square foot DC in 2014, operations and IT teams at Baptist started seeking software solutions to improve manual material handling processes, but not replace PeopleSoft as their system of record.
After starting up the new DC, the Baptist Logistics and Distribution team started evaluating solutions to improve efficiency and accuracy of hands-on processes. At the time, picking and other processes were directed by paper using printed pick lists from PeopleSoft. In the original paper-based picking process with PeopleSoft, supervisors would first sort and group printed orders by hospital, hospital supply station, clinic or other shipping destination. Workers would often choose their “favorite” hospital or route to pick, and the execution of the picks was left to the discretion of the pickers. This paper-based picking process needed a lot of sorting and stapling before which made organization and efficiency extremely difficult. There was often paperwork lost and productivity reporting was based on a manual input.
1) Picking accuracy has increased to 99.99%
2) Bulk picking productivity has improved to 20%
3) Inventory accuracy improved 20-30% by location
4) With Lucas 8-10 employees can do the work of 12-14 employees who used the old paper based system.
5) Picking productivity has doubled in the main piece-picking area of the DC, which accounts for 80% of picking.
6) Hospital deliveries arrive 1-2 hours earlier and are more predictable.