In addition to the added value of facilitating the SAP transition, the Lucas solution, configured for Eby-Brown’s specific operational needs, met each of their initial goals for the technology upgrade. They wanted a solution that would not sacrifice their special customer services for the sake of the new technology. “Lucas’s voice-directed technology uses open, standards-based interfaces to link into systems like the SAP WM. Lucas’s building block approach and service-oriented architecture meant that it could be tailored to Eby-Brown’s unique needs in several weeks and workers could be up and running quickly,” says Timmons.

The Lucas solution at Eby-Brown allows managers to adjust, manipulate, and update orders in the Engage Management Dashboard. They can control add-ons, update orders, and prioritize orders based on specific customer needs, all automatically and without disrupting the streamlined picking process. Through Engage, the managers themselves have constant, real-time visibility into the pickers’ productivity and actions, right down to the time they take between picks. This visibility allows management to encourage successful pickers and to enforce minimum productivity thresholds. Lucas’ unique QC/Audit application enables managers to set specific criteria for what orders are to be audited, thus reducing audit costs dramatically.