HD Supply Implements Lucas and SAP in Tandem

HD Supply was planning to implement SAP WM to replace a legacy WMS, but rather than moving to WM-driven picking using RF, they determined that it would be more effective and efficient to roll out SAP WM with Lucas for voice-directed warehousing.

About HD Supply

HD Supply Facilities Maintenance is a division of HD Supply, one of the largest diversified wholesale distributors of industrial supplies in North America.

The Lucas Solution

The Lucas solution includes unique AI-based optimization that is embodied in Jennifer™, the brains, voice and orchestration engine of the solution.
The Lucas management console helps managers manage work, audits and exceptions, and provides real time productivity reports.
Multi-modal and voice-directed picking processes for piece picking to cart, case picking to pallet, bulk item picking with serial ID capture.
Lucas Speedometer provides real-time performance feedback and alerts to managers and pickers to improve accountability.
Configurable QC/Audit function that improves the efficiency of audit resources.

The Results

Using a consistent voice user interface across all picking processes improves cross-training and labor flexibility.
Internal quality rates (errors caught by QC) and external quality rates (errors that reached the customer) improved immediately.
Initial picking productivity improvements exceeded 30 percent across all sites, with ongoing productivity gains as high as 75 percent in some locations.
User acceptance exceeded expectations and new associate training time was significantly reduced.