HD Supply Implements Lucas and SAP in Tandem

HD Supply was planning to implement SAP WM to replace a legacy WMS, but rather than moving to WM-driven picking using RF, they determined that it would be more effective and efficient to roll out SAP WM with Lucas for voice-directed warehousing.

About HD Supply

HD Supply Facilities Maintenance is a division of HD Supply, one of the largest diversified wholesale distributors of industrial supplies in North America.

The Lucas Solution

The Results

  • Using a consistent voice user interface across all picking processes improves cross-training and labor flexibility.

  • Internal quality rates (errors caught by QC) and external quality rates (errors that reached the customer) improved immediately.

  • Initial picking productivity improvements exceeded 30 percent across all sites, with ongoing productivity gains as high as 75 percent in some locations.

  • User acceptance exceeded expectations and new associate training time was significantly reduced.