In pursuit of our number one project goal – to achieve exceptional results for our customers – we follow a standard system implementation framework, to ensure that the Lucas system is configured and implemented quickly and cleanly. The Lucas project management approach and implementation process have been developed and refined over the course of hundreds of projects.
First, we work with you to determine the exact scope and plan for the project. Next, we configure the system to meet the needs that we jointly identify and test it to make sure that it will. Finally, we install the system and train your team to guarantee a successful go-live. While we have completed projects in as few as 30 days, a typical implementation timeline is between 60 and 90 days, depending on the complexity of the system and the availability of the customer team.
Following operational analysis and process design, and upon agreement to proceed with the system implementation, Lucas will assemble a project team and begin the system design process. During initial project kickoff meetings we will discuss project communications, and provide an initial project plan and milestone schedule. We will also begin to discuss on-site installation and training plans.
The Lucas project team will work with your team to create detailed functional requirements for your work execution system, including the mobile user workflows, management reporting screens, interfaces, business logic, and any customer-specific functionality that will be incorporated in the system.
Upon completion of the functional requirements phase we will provide an updated process flow document and final interface specification. Our engineering team will then complete a detailed system design, which will determine the specific business rules and configuration options that will be incorporated into your system, and develop test plans and initial system documentation.
Following detailed design, the Lucas team will assemble your system using our pre-built functional blocks that are designed to accommodate customer-specific business rules and configurations without custom development.
As the functional blocks are configured and assembled, Lucas will unit test the individual modules. We will develop integration test plans in consultation with your team, and we will jointly define a final installation and start up plan. The customer project team will continue to prepare the site for installation as the Lucas system is transferred to the Lucas QA department for functional and performance testing. Upon completion of remote testing, the system is ready for installation and roll out.
The final phase of the roll out includes final infrastructure validation, software installation, integration and user acceptance testing, user training and roll out.
One or more members of the Lucas technical team that designed and configured your system will typically be involved in the training and roll out of the system to users. We believe this provides an added level of continuity and accountability among our project teams.
As part of this final, on-site phase of the project, we will train your supervisors and administrators so that when our team leaves your facility, your staff is prepared to handle the day-to-day operation and user support functions of the Lucas system. We will also provide a transition to the Lucas US-based customer success team.
Once your Lucas software solution is fully implemented, your team is trained, and your operations are humming toward optimal productivity and accuracy, our customer success team is there 24/7 to back you up. Lucas Systems offers world class maintenance and support programs that are delivered by an in-house technical support team of experienced engineers.