Imagine implementing a new WMS without your end-users even noticing.
Voice-directed applications work hand in hand with warehouse management systems, so it’s natural for companies to think carefully about the implications of an investment in voice picking for their long-term WMS plans. This was one of the topics addressed by Chris Timmons of Eby-Brown in a panel discussion at the ProMat event earlier this year.
Eby-Brown was looking at voice while also planning for a company-wide shift from a legacy system to an SAP ERP and WM. The question came up: which should they do first – Jennifer or SAP? Chris, who is EVP of Operations, called it “The Great Debate” at Eby-Brown. Chris pushed hard for a voice-first implementation, realizing there were a lot of added benefits to installing Jennifer voice first. And he is very glad he did. One of the biggest values to implementing Jennifer before SAP was that the change to SAP was invisible to the end-users on the picking floor:
“Quite literally everybody in the building had to learn a new job, except the largest crew I had –my night warehouse picking crew. Nothing changed for those people. They came to work one day – they’re talking to Jennifer. We’ve switched over to SAP over the weekend. They came in Sunday night, started conversing with Jennifer again.”
Hear more about Eby-Brown’s payoff in putting voice first in this excerpt from the ProMat panel discussion:
This is the second audio clip in a series on the Hidden Value of Voice.