Set New Productivity and Accuracy Standards With Voice

Lucas voice-directed warehousing, powered by Jennifer™, transforms hands-on tasks, delivering immediate improvements in productivity and accuracy. Long before Alexa and Siri, Jennifer™ was making work easier and faster for tens of thousands of workers on five continents. Combine voice, scanning, and vision, and improve end-to-end warehouse tasks – from receiving to picking and returns.

Voice-Directed Warehousing

Where is Voice Technology Used?

Our voice technology, powered by Jennifer™, adapts to every process in your warehouse while incorporating complementary technologies like barcode scanning, smart glasses and RFID to help automate any manual, hands-on process in the warehouse.

Voice-Directed Warehousing
Voice-Directed Warehousing

What you need to know

To begin, Lucas receives order information, data about the picking areas, etc. from your Warehouse Management or ERP systems and Jennifer™ uses this data to organize and create work assignments, which are then orchestrated amongst associates on the warehouse floor.

Once work has been received, associates communicate with Jennifer™ through a headset and a voice-enabled Android device that ensures they work as efficiently, safely and accurately as possible.

Our speech recognition utilizes multiple simultaneous recognition strategies (phonetic and word-based) to ensure optimal recognition, even for users with non-standard accents or non-standard speech patterns who may struggle to get acceptable recognition with other speech systems.

In addition, our speech recognition automatically adapts to sudden and frequent changes in background noise, and the system adapts to users, even as their speech patterns change in the course of a single shift (due to fatigue, for example), or from day-to-day. With many legacy voice recognition systems, users frequently had to record a new model as they became accustomed to the system and started to speak more quickly. Workers never need to retrain, and they are able to tune the system to better recognition individual words or phrases.

The short answer, yes. System integration is a vital part of any software implementation. Although integration can be complex, the Lucas standards-based system interfaces makes the process quick and effective.

The Lucas software is designed to easily integrate to virtually any on-premise, hosted, or cloud-based IT or automation system: ERP, order management, and warehouse management packages (SAP, Oracle, BlueYonder, Manhattan, Infor, Microsoft, etc.); custom-developed host systems; warehouse control systems; and other automation and IT systems used in the DC.

The Lucas systems supports any android device. In 2014, We introduced voice applications that can run on Windows or Android devices, including smartphones and industrial devices. All major hardware manufacturers (Zebra, Honeywell, Datalogic) are moving to Android in their new devices, in part because Microsoft is ending support for Windows Mobile. All of these newer devices can use wireless Bluetooth headsets.

Voice-capable hardware devices include but are not limited to:
• Handheld and wearable RF devices
• Vehicle mounted devices
• Tablets
• Smartphones
• Smartwatches
• Smart glasses

Compared to traditional warehouse order picking processes using paper or barcode scanning, a voice-directed picking system creates a hands-free, heads-up user workflow. Rather than stopping to read, scan, write or punch keys, users listen and speak in a fluid, efficient cadence. This results in dramatic, direct pay-offs:

1) Improve Productivity: Depending on your process (e.g., full case picking from pallets vs. piece picking from flow racks), productivity gains may range from 10-90%. Lucas customers have achieved average picking productivity gains of 36%.

2) Reduce Errors: Even DCs with 99.9% picking accuracy before voice can reduce picking errors by 25% or more with voice picking.

3) Ensure Safety: Because operators are eyes and hands free, they are more aware of surroundings. Operations that add voice solutions often see a decrease in accidents.

4) Decrease Training Time: Voice-directed processes are more intuitive for users. Most Lucas customers find that a new associate can be trained and begin going solo in less than a day, and become proficient in one to two weeks.

The average order picking productivity gain among Lucas customers using voice directed applications is 36 percent. However, productivity improvements can range from low double-digits to greater than 100 percent. In a warehouse with 30 order pickers, the difference in annual labor cost savings between 10 and 40 productivity improvements is $200,000. Neither the average nor the range provides much help to IT, operations, or engineering professionals trying to estimate the gains they might see when implementing voice technology in their DC.

We created a value calculator to help you calculate your savings cost using a Lucas voice-directed warehouse optimization solution. Although voice-directed technology can help you reduce DC costs in many areas (e.g., replenishment, put away, QC/audit, receiving, loading, etc.), this calculator focuses on direct labor and accuracy costs in picking. For a more detailed, comprehensive savings analysis, including workflows beyond picking, contact Lucas to schedule an on-site operational assessment and detailed return on investment evaluation.

What you need to know

To begin, Lucas receives order information, data about the picking areas, etc. from your Warehouse Management or ERP systems and Jennifer™ uses this data to organize and create work assignments, which are then orchestrated amongst associates on the warehouse floor.

Once work has been received, associates communicate with Jennifer™ through a headset and a voice-enabled Android device that ensures they work as efficiently, safely and accurately as possible.

Our speech recognition utilizes multiple simultaneous recognition strategies (phonetic and word-based) to ensure optimal recognition, even for users with non-standard accents or non-standard speech patterns who may struggle to get acceptable recognition with other speech systems.

In addition, our speech recognition automatically adapts to sudden and frequent changes in background noise, and the system adapts to users, even as their speech patterns change in the course of a single shift (due to fatigue, for example), or from day-to-day. With many legacy voice recognition systems, users frequently had to record a new model as they became accustomed to the system and started to speak more quickly. Workers never need to retrain, and they are able to tune the system to better recognition individual words or phrases.

The short answer, yes. System integration is a vital part of any software implementation. Although integration can be complex, the Lucas standards-based system interfaces makes the process quick and effective.

The Lucas software is designed to easily integrate to virtually any on-premise, hosted, or cloud-based IT or automation system: ERP, order management, and warehouse management packages (SAP, Oracle, BlueYonder, Manhattan, Infor, Microsoft, etc.); custom-developed host systems; warehouse control systems; and other automation and IT systems used in the DC.

The Lucas systems supports any android device. In 2014, We introduced voice applications that can run on Windows or Android devices, including smartphones and industrial devices. All major hardware manufacturers (Zebra, Honeywell, Datalogic) are moving to Android in their new devices, in part because Microsoft is ending support for Windows Mobile. All of these newer devices can use wireless Bluetooth headsets.

Voice-capable hardware devices include but are not limited to:
• Handheld and wearable RF devices
• Vehicle mounted devices
• Tablets
• Smartphones
• Smartwatches
• Smart glasses

Compared to traditional warehouse order picking processes using paper or barcode scanning, a voice-directed picking system creates a hands-free, heads-up user workflow. Rather than stopping to read, scan, write or punch keys, users listen and speak in a fluid, efficient cadence. This results in dramatic, direct pay-offs:

1) Improve Productivity: Depending on your process (e.g., full case picking from pallets vs. piece picking from flow racks), productivity gains may range from 10-90%. Lucas customers have achieved average picking productivity gains of 36%.

2) Reduce Errors: Even DCs with 99.9% picking accuracy before voice can reduce picking errors by 25% or more with voice picking.

3) Ensure Safety: Because operators are eyes and hands free, they are more aware of surroundings. Operations that add voice solutions often see a decrease in accidents.

4) Decrease Training Time: Voice-directed processes are more intuitive for users. Most Lucas customers find that a new associate can be trained and begin going solo in less than a day, and become proficient in one to two weeks.

The average order picking productivity gain among Lucas customers using voice directed applications is 36 percent. However, productivity improvements can range from low double-digits to greater than 100 percent. In a warehouse with 30 order pickers, the difference in annual labor cost savings between 10 and 40% productivity improvements is $200,000. Neither the average nor the range provides much help to IT, operations, or engineering professionals trying to estimate the gains they might see when implementing voice technology in their DC.

We created a value calculator to help you calculate your savings cost using a Lucas voice-directed warehouse optimization solution. Although voice-directed technology can help you reduce DC costs in many areas (e.g., replenishment, put away, QC/audit, receiving, loading, etc.), this calculator focuses on direct labor and accuracy costs in picking. For a more detailed, comprehensive savings analysis, including workflows beyond picking, contact Lucas to schedule an on-site operational assessment and detailed return on investment evaluation.

Voice Picking
Voice Picking Guide

Read this buyers guide to jump start your voice research

This guide helps determine whether voice is right for your warehouse and discusses key benefits and features, hardware options, WMS and ERP integrations and system pricing & implementation costs.

Real world results

We helped Baptist Health, a leading healthcare provider, double picking productivity.

“The previous average picking rate in the LUM area was 50-56 lines per hour (LPH). Today it is 100-110. That is a 100% improvement, and in bulk picking, the number is about 20 percent.”

-Dale Adamson, AVP of Logistics and Distribution

Baptist Health South Florida

We helped Pet Supermarket, a leading pet supply retailer, increase throughput by 33%.

“This was the smoothest implementation of any technology I have been involved with in my 28 years.”

-Mac Whetsel, VP of Operations

Ready to get the most out of voice in your DC?

Let’s turn your distribution operation into a competitive advantage, together.

BEFORE YOU GO

Don't forget to download your free guide to voice picking- technology, features, hardware, integration, pricing, and more.